A record is not a dispatch order
Successful submission confirms storage of a request. It does not guarantee a response time, an attending technician, coverage, stock or a repair price. Those practical terms must be agreed separately.
Professional assessment is separate
Visible symptoms can have different causes. Content on this site must not be used as authority to open gas or electrical equipment, bypass controls or undertake regulated work. In an emergency, use emergency services rather than the request queue.
The illustrative nature of the site
The pictures depict created service situations. They are not evidence of real employees, trade licences, manufacturer approval or customer outcomes. The original text and images should not be republished without permission.
Applicable protections
The terms do not override non-excludable Australian consumer rights. A subsequent service agreement should specify its own provider, scope and charges. If the desk contains an error, send a precise correction through the contact page.