The contents of a request
Drenaviku stores the submitted name, reply email, selected appliance, optional suburb and written fault story. It also records consent, a generated reference and the time of receipt. Sensitive documents and attachments are not requested.
Review, follow-up and retention
A saved request may be used to understand and discuss the question. No booking or automatic email is produced by this form. Enquiry records remain until they are manually removed; a fixed expiry period has not been set.
Controls that support the desk
A hashed network identifier and a recent submission time help reject rapid repeat posts. The local preparation list remembers only selected checklist items on the same browser. The hosting environment may maintain technical request logs; the pages do not include behavioural advertising.
Request a record change
Contact the desk with the reference and the email originally supplied. State whether you need a copy, correction or removal. Verification may be necessary to keep another person from changing your record. Avoid sending unrelated identification material in the initial message.